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We are happy to issue a refund if the item is in new condition, and has never been worn or washed. If we smell perfume, smoke, see pet hair/item does not look clean or can tell the item has been worn, it will be returned to you at your cost and we will no longer accept returns from you.

You have 7 days from receiving your package to initiate a return. To initiate a return, please email emeraldjadeboutique@gmail.com. We will then reply to you to let you know the return is accepted and you may mail back.  YOU MUST PROVIDE US THE ORDER NUMBER IN THE PACKAGE- FAILURE TO DO SO WILL RESULT IN THE ITEM BEING SENT BACK.  Please DO NOT send back an item without contacting us via email first.  We must reply to email.  Failure to do so will result in delays in the return process.  Returns may take up to two weeks to process. We do not email you when the item is received. Please keep tracking for your own records.

Please note we will issue the refund for 1 item per month.  After that you will receive credit placed on your account to use. 

PLEASE NOTE- mystery items, cosmetics, capsule collections and sale items are FINAL SALE!!!  Other items listed as FINAL SALE are also not returnable. Any items ending in .99 are FINAL SALE and non-returnable.  If you send us an item that was purchased on sale it will be sent back to the sender at the cost of customers.